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Performance

The best service levels in the industry

Expert Performance

By recruiting and developing the cream of the talent crop, we have been able to deliver some fantastic results. With a thriving back haul business, the introduction of our next day and same day delivery service, along with our evening timeslot allocation, we have been able to build a great reputation with clients and customers alike.

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In our business, we know our 2 man home delivery crews are the face of Expert when they meet our customers – which is why we strive for excellent service levels and happy customer experiences. That’s why we constantly encourage our customers to leave feedback on our Facebook page.

We love our customers and we take great pride in the positive way our deliveries can affect them, inspiring them to say great things about us online.

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Service Levels

99.6% Expert service level
Damage on delivery levels 0.5%
95% of postcode’s every day
Delivery within a 4 hour time window
Communicated to customer on the morning of delivery
Confirmed by driver whilst on route
Delivery to a room of choice
Unpack and inspect
Installation
Removal of packaging
Removal and disposal of scrap appliance

“Fabulous facilities; great work ethics and excellent home/work balance. Expert is an awesome place to work – the clue is in the name of our company.”